Refund Policy.

Free trial

All new accounts start with a 14-day free trial with full Pro-level features and up to 5 connected Xero clients.

• No credit card is required to start.
• No charges are made during the trial period.
• If you don’t subscribe before the trial ends, your account moves to read only mode. No charge, nothing to cancel.

Monthly plans

Monthly plans are billed at the start of each 30-day cycle.

We do not offer refunds on monthly charges that have already been processed. You can cancel at any time from your account settings, and your access continues until the end of the period you’ve paid for. No further charges will be made after cancellation.

Exception, billing errors: if you were charged an incorrect amount due to a technical error on our end (e.g., wrong client count, duplicate charge), we will refund the difference promptly. Email billing@chasedesk.io with your invoice number.

Annual plans

Annual plans are billed as a single upfront payment for 12 months.

Within 14 days of first annual payment: full refund

If you subscribed to an annual plan and decide it’s not right for you within 14 days of your first annual payment, we will refund the full amount, no questions asked.

To request this, email billing@chasedesk.io from your account email within 14 days of the charge date.

After 14 days: prorated refund for exceptional circumstances

After 14 days, annual plan payments are generally non-refundable. However, we will consider prorated refunds in the following circumstances:

• Service failure: ChaseDesk experiences a verified outage or critical failure lasting more than 72 consecutive hours that we are unable to resolve.
• Material feature removal: we remove a feature that was material to your purchase decision, and we are unable to provide a comparable alternative.
• Billing error: you were charged incorrectly due to an error on our end.

To request a prorated refund under exceptional circumstances, email billing@chasedesk.io with a description of the issue and your invoice number. We will respond within 5 business days.

Service termination by us

If we terminate the ChaseDesk service entirely (and not your account for a violation of our Terms), we will provide a prorated refund for the unused portion of any prepaid annual plan. See Section 15 of our Terms of Service for details.

Overage charges

Document overage charges ($0.20 per document above your plan’s per-client cap) are non-refundable once processed, as they reflect actual usage.

If you believe an overage charge was applied in error (for example, documents were counted more than once), email billing@chasedesk.io with your invoice number and the affected client name. We will investigate and issue a credit if the error is confirmed.

Downgrades

Downgrading from a higher plan to a lower plan takes effect at your next renewal date. No refund or credit is issued for the difference between plan prices in the current period.

How to request a refund

1. Email billing@chasedesk.io from the email address on your account.
2. Include your invoice number (found in your account under Billing → Invoices).
3. Briefly describe the reason for your request.

We will respond within 2 business days for monthly billing errors and within 5 business days for annual plan refund requests.

Approved refunds are returned to the original payment method via Stripe. Processing time is typically 5–10 business days depending on your card issuer.

Partner and design partner accounts

Accounts on wholesale partner pricing or design partner discounts are subject to the refund terms in their individual partner agreements, which may differ from this policy.

Questions

Email: billing@chasedesk.io
Address: Hollerlabs Technologies Private Limited, Bangalore, Karnataka, India